Shipping policy

Shipping Policy

Thank you for shopping with us. Many of our products are made to order, so please allow time for both production and shipping.

Order Processing

Most products are produced after your order is placed.

Production times may vary depending on the item, order volume, and production location. Estimated delivery dates shown at checkout include both production and shipping estimates whenever available.

Orders are not guaranteed to ship the same day they are placed.

Shipping Times

Shipping times vary based on:

Delivery destination
Product type
Production location
Shipping method selected
Carrier delays
Holidays or periods of high order volume

Any delivery dates provided are estimates and are not guaranteed.

Tracking Information

When tracking is available, you will receive tracking information after your order has shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Multiple Shipments

Some orders may contain products made by different production partners or at different facilities.

As a result, items from the same order may occasionally arrive in separate packages and on different delivery dates.

You will not be charged additional shipping solely because your order is divided into multiple shipments.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

Because many products enter production shortly after an order is placed, we cannot guarantee that an address can be changed after the order has been submitted.

If you notice an error in your shipping address, please contact us as quickly as possible.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order must be reproduced or reshipped.

Lost or Delayed Packages

Shipping carriers may occasionally experience delays that are outside of our control.

If your package appears significantly delayed, please contact us and we will help review the tracking information and determine the appropriate next step.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

Check around the delivery location
Ask household members or neighbors
Check with your building staff, front desk, or mailroom if applicable
Contact the shipping carrier

If you are still unable to locate the package, please contact us and we will assist where possible.

We cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered to the address provided at checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery with your order number and clear photographs of the issue.

Please refer to our Return & Refund Policy for additional information.